/Policies
Policies 2017-11-06T12:02:15+00:00

To read our website and business related policies, please click and expand the relevant sections below.

Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Credit

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3. Collecting personal information

3.1 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when registering with our website (including your email address);
(c) information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details);
(d) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
(f) information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
(g) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
(h) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(i) any other personal information that you choose to send to us.

3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

4. Using personal information
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:

(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect payments from you;
(g) send you non-marketing commercial communications;
(h) send you email notifications that you have specifically requested;
(i) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(l) deal with enquiries and complaints made by or about you relating to our website;
(m) keep our website secure and prevent fraud; and
(n) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
4.5 All our website financial transactions are handled through our payment services provider, PayPal. You can review the provider’s privacy policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5. Disclosing personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
5.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4 Except as provided in this policy, we will not provide your personal information to third parties.

6. International data transfers

6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
6.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.
6.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6.4 You expressly agree to the transfers of personal information described in this Section 6.

7. Retaining personal information

7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

8. Security of personal information

8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.3 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

9. Amendments

9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

10. Your rights

10.1 You may instruct us at any time not to process your personal information for marketing purposes.
10.2 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

11. Third party websites

11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

12. Updating information

12.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

13. Cookies

13.1 Our website uses cookies.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use both session and persistent cookies on our website.
13.6 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 44) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 48), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 44), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 48), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

13.11 Deleting cookies will have a negative impact on the usability of many websites.

14. Our details

14.1 This website is owned and operated by Spice Root Ltd.
14.2 We are registered in England and Wales under registration number 8851791, and our registered office is at 251 Gray’s Inn Road, London WC1X 8QT, UK.
14.3 You can contact us:

(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.

Website Disclaimer

1. Introduction

1.1 This disclaimer shall govern your use of our website.
1.2 By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.
1.3 Our website uses cookies; by using our website or agreeing to this disclaimer, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Credit

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3. Copyright notice

3.1 Copyright (c) 2015 Spice Root ltd.
3.2 Subject to the express provisions of this disclaimer:
(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website

4.1 You may:

(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser; and
(c) print pages from our website,
subject to the other provisions of this disclaimer.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.

4.5 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5. Acceptable use

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Limited warranties

6.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.

6.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
6.3 To the maximum extent permitted by applicable law and subject to Section 7.1, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

7. Limitations and exclusions of liability

7.1 Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.

7.2 The limitations and exclusions of liability set out in this Section 7 and elsewhere in this disclaimer:

(a) are subject to Section 7.1; and
(b) govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this disclaimer.

7.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
7.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
7.5 We will not be liable to you in respect of any loss or corruption of any data, database or software.
7.6 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
7.7 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or this disclaimer (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

8. Variation

8.1 We may revise this disclaimer from time to time.
8.2 The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

9. Severability

9.1 If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
9.2 If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

10. Law and jurisdiction

10.1 This disclaimer shall be governed by and construed in accordance with UK law.
10.2 Any disputes relating to this disclaimer shall be subject to the exclusive jurisdiction of the courts of England.

11. Statutory and regulatory disclosures

11.1 We are registered in Company’s Registr; and our registration number is 8851791.
11.2 Our products are certified by The Soil Association and the license and registration can be provided upon request.
11.3 Our VAT number is 220 9748 08.

12. Our details

12.1 This website is owned and operated by Spice Root Ltd.
12.2 We are registered in England and Wales under registration number 8851791, and our registered office is at 251 Gray’s Inn Road, London WC1X 8QT, UK.
12.4 You can contact us:

(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.

Terms And Conditions Of Use

1. Introduction

1.1 These terms and conditions shall govern your use of our website.
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 If you register with our website, submit any material to our website or use any of our website services, we assume that you expressly agree to these terms and conditions.
1.4 You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Credit

2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).

3. Copyright notice

3.1 Copyright (c) 2015 Spice Root Ltd.
3.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website

4.1 You may:

(a) view pages from our website in a web browser;
(b) download pages from our website for caching in a web browser;
(c) print pages from our website;
(d) stream audio and video files from our website; and
(e) use our website services by means of a web browser,
subject to the other provisions of these terms and conditions.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3 You may only use our website for your own personal and business purposes, and you must not use our website for any other purposes.
4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);
(b) sell, rent or sub-license material from our website;
(c) show any material from our website in public;
(d) exploit material from our website for a commercial purpose; or
(e) redistribute material from our website.

4.6 Notwithstanding Section 4.5, you may redistribute our newsletter in print and electronic form to any person.
4.7 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5. Acceptable use

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
(f) violate the directives set out in the robots.txt file for our website; or
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6. Registration and accounts

6.1 To be eligible for an individual account on our website under this Section 6, you must [be at least 18 years of age and resident in the United Kingdom].
6.2 You may register for an account with our website by [completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you].
6.3 You must not allow any other person to use your account to access the website.
6.4 You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.5 You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

7. User login details

7.1 If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password.
7.2 Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3 You must keep your password confidential.
7.4 You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5 You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8. Cancellation and suspension of account

8.1 We may:

(a) suspend your account;
(b) cancel your account; and/or
(c) edit your account details,
at any time in our sole discretion without notice or explanation.

9. Your content: licence

9.1 In these terms and conditions, “your content” means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.
9.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.
9.3 You grant to us the right to sub-license the rights licensed under Section 9.2.
9.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.
9.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.
9.6 You may edit your content to the extent permitted using the editing functionality made available on our website.
9.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

10. Your content: rules

10.1 You warrant and represent that your content will comply with these terms and conditions.
10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
10.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic, lewd, suggestive or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.

11. Limited warranties

11.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;
(b) that the material on the website is up to date; or
(c) that the website or any service on the website will remain available.

11.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
11.3 To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

12. Limitations and exclusions of liability

12.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;
(b) limit or exclude any liability for fraud or fraudulent misrepresentation;
(c) limit any liabilities in any way that is not permitted under applicable law; or
(d) exclude any liabilities that may not be excluded under applicable law.

12.2 The limitations and exclusions of liability set out in this Section 12 and elsewhere in these terms and conditions:

(a) are subject to Section 12.1; and
(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

12.3 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
12.4 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
12.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.
12.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.
12.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

13. Breaches of these terms and conditions

13.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;
(b) temporarily suspend your access to our website;
(c) permanently prohibit you from accessing our website;
(d) block computers using your IP address from accessing our website;
(e) contact any or all of your internet service providers and request that they block your access to our website;
(f) commence legal action against you, whether for breach of contract or otherwise; and/or
(g) suspend or delete your account on our website.

13.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

14. Variation

14.1 We may revise these terms and conditions from time to time.
14.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

15. Assignment

15.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
15.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

16. Severability

16.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
16.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17. Third party rights

17.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
17.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

18. Entire agreement

18.1 Subject to Section 12.1, these terms and conditions, together with our privacy policy], shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

19. Law and jurisdiction

19.1 These terms and conditions shall be governed by and construed in accordance with UK law.
19.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

20. Statutory and regulatory disclosures

20.1 We are registered in Company’s Registr; and our registration number is 8851791.
20.2 Our products are certified by The Soil Association and the license and registration can be provided upon request.
20.3 Our VAT number is 220 9748 08.

21. Our details

21.1 This website is owned and operated by Spice Root Ltd.
21.2 We are registered in England and Wales under registration number 8851791, and our registered office is at 251 Gray’s Inn Road, London WC1X 8QT, UK.
21.3 You can contact us:

(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.

Shipping & Delivery Policy

1. Introduction

1.1 These terms and conditions shall govern your use of our website, with specific reference to Shipping and Delivery of goods purchased from Spice Root (spice-root.com).
1.2 By using our website, you accept these shipping and delivery terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 We retain the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.

2. Shipping and delivery policies

2.1 Spice-root.com ships products within the borders of EU, and for residents of EU only.
2.2 All our orders are shipped through postal service only.
2.3 We will extend our Free Shipping services to orders that are of a value of GBP 30.00 and above (excluding applicable taxes and discounts). Shipping charges will be applicable on all orders that are below GBP 30.00.
2.4 We will ship orders as per the delivery date agreed at the time of order confirmation. All order deliveries will be subject to the norms, terms, conditions and policies of the postal service associated with spice-root.com
2.5 Some State Governments levy other charges for goods when entering their respective State. All such charges are payable by the buyer/recipient at the time of delivery.
2.6 If payment for an order is being made by cheque or transfer of cash into our account (details provided on our payment method pages), that order will only be shipped once payment has been received irrevocably, in full.

3. Limitations and exclusions of liability

3.1 We will not be liable to you in respect of any delay in delivery by the postal services associated with our website. We only agree to hand over the consignment to the postal services within 15 working days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.
3.2 We agree to dispatch only undamaged orders to the postal services associated with your order as per the delivery date agreed at the time of order confirmation. We will not be responsible in any way for any damage to orders during transit. Buyers will need to contact the relevant company associated with their order to settle disputes regarding receipt of damaged goods.

4. Proof of delivery

4.1 We will send an email to confirm proof of delivery (to the registered email id of the buyer/recipient) once we receive confirmation from the postal services that the delivery has been completed by them, and products have been handed over to the customer.
4.2 We are not responsible and cannot be held liable against non-receipt of emails / email delivery failure caused by technical difficulties / registration of incorrect email address by the customer.
4.3 Any and all disputes that may arise as a result of goods shipped and received, must be provided in writing to us within 48 hours of receipt of the delivery confirmation email. If no response is received within 48 hours of receipt of the delivery confirmation email, the same will be deemed as confirmation of the buyer/recipient having received the goods shipped. We are under no liability thereafter regarding the said order.

5. Cancellation

5.1 Once a product is shipped to the recipient (is handed over to the postal services by us), and/or you receive the product, the order cannot be cancelled under any circumstances.
5.2 If you wish to cancel an order prior to shipping, please intimate our representatives via telephone by calling _____ or by emailing us at ________.

6. Returns, replacement & refund

6.1 There are certain conditions and criteria that governs ANY returns made to Spice Root. The term ‘Return’ or ‘Returns’ has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:
(a) product/s were ordered by the customer but were not included in the package shipped/received;
(b) wrong item/s were shipped/received at the customer’s stipulated shipping address;
(c) item/s received were defective;
(d)item/s were damaged irreparably in transit;
(e) in case/s of damaged items or missing items in order received, the customer must intimate us by calling ____ or writing to us at ___ within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide proof of damage to us within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
6.2 Replacements or refunds will only be processed after a thorough quality check of the item/s returned by representatives of spice-root.com. ANY items returned that do not pass quality check will not be entertained for replacement or refund. All returned goods should be couriered to ________. All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
6.3 If order/s have already been shipped to the customer, i.e. the shipment has been handed over by us to the postal services for delivery, subsequent refund/s or Store Credit (should the returned good/s pass various quality checks conducted by us or our representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.
6.4 In order to initiate the return or refund procedure, we must receive the products at our registered operating address i.e. ______. Refund credit notes (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
6.5 Should there be a mistake in placement of order by the customer, we will NOT accept ANY returns, nor will any Store Credit be issued to the customer in the case of such returns.

Replacement Policy

1. Introduction

1.1 These terms and conditions shall govern your use of our website, with specific reference to replacement of goods purchased from Spice Root (spice-root.com).
1.2 By using our website, you accept these replacement terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 We retain the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.

2. Replacement

2.1 There are certain conditions and criteria that governs ANY returns made to Spice Root spice-root.com. The term ‘Return’ or ‘Returns’ has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:

(a) product/s were ordered by the customer but were not included in the package shipped/received;
(b) wrong item/s were shipped/received at the customer’s stipulated shipping address;
(c) item/s received were defective;
(d) item/s were damaged irreparably in transit;

2.2 In case/s of damaged items or missing items in order received, the customer must intimate us by calling ____________ or emailing us at ___________ within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide proof of the product damaged to us within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
2.3 Replacements or refunds will only be processed after a thorough quality check of the item/s returned to us. ANY items returned that do not pass quality check will not be entertained for replacement or refund. All returned goods should be couriered to _______________ . All courier charges applicable on shipment of good/s to be returned must be borne by the customer.
2.4 If order/s have already been shipped to the customer, i.e. the shipment has been handed over by us to the postal service provider for delivery, subsequent refund/s or Store Credit or discount copupons (should the returned good/s pass various quality checks conducted by Dawgz representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.
2.5 If order/s have already been shipped to the customer, i.e. the shipment has been handed over by us to the postal service providre for delivery, subsequent refund/s or Store Credit or discount coupons (should the returned good/s pass various quality checks conducted by our representatives) will be issued post deduction of ANY relevant charges (courier charges / bank charges, etc.) made in order to process the return / refund / replacement.
2.6 In order to initiate the return and replacement procedure, we must receive the products at our registered operating address i.e. ____________________. Refund credit notes or discount coupons / replacements (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.The defective good/s or part of the good/s will be recalled and a replacement will be shipped to you at the earliest possible time. In case replacement is not in stock or otherwise not possible, for reasons mentioned in our Return & Refund Policy in Section 3, then the said Return & Refund Policy will come into effect. In this case, Refund credit notes (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
2.7 Should there be a mistake in placement of order by the customer, we will NOT accept ANY returns, nor will any Store Credit or discount coupons be issued to the customer in the case of such returns.
2.8 If you wish to get goods that have been shipped to you replaced, please intimate our representatives via telephone (within 7 days of the date of delivery) by calling us on ______________ or emailing us at _____________ . All courier charges applicable on shipment of good/s to be returned must be borne by the customer.

Return & Refund Policy

1 Introduction

1.1 These terms and conditions shall govern your use of our website, with specific reference to return and refund of goods purchased from Spice Root (spice-root.com).
1.2 By using our website, you accept these return and refund terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 We retain the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
2.0 Return

2.1 There are certain conditions and criteria that governs ANY returns made to Spice Root (spice-root.com). The term ‘Return’ or ‘Returns’ has been applied to the act of re-sending to our store postal address item/s purchased on our website by the customer. Please note: Return/s will be entertained only in cases where:

(a) product/s were ordered by the customer but were not included in the package shipped/received;
(b) wrong item/s were shipped/received at the customer’s stipulated shipping address;
(c) item/s received were defective;
(d) item/s were damaged irreparably in transit;

2.2 in case/s of damaged items or missing items in order received, the customer must intimate us by calling _______ or emailing us at ______________ within 24 hours of receipt of delivery. Once we have been intimated regarding damaged item/s, the customer MUST provide proof of the product damaged to us within 3 days from the time of delivery. Any intimations regarding damaged or missing items will not be entertained once the stipulated time period has lapsed.
2.3 Should there be a mistake in placement of order by the customer, we will NOT accept ANY returns, nor will any Store Credit be issued to the customer in the case of such returns.
2.4 All returned goods should be couriered to ____________________ All courier charges applicable on shipment of good/s to be returned must be borne by the customer. Any product found broken or tampered with will not be applicable for Return, Refund or Replacement.
2.5 If you wish to return delivered good/s, please intimate our representatives via telephone by calling __________________ or emailing us at ______________
2.6 The customer shall not book/handover or allow to be handed over any good/s which is deemed as banned, restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in breach of any tax laws or contains any cash, jewellery, gold, silver, diamond, platinum, precious metals, precious stones, currency, bullion, letters and financial and security instruments and courier service provider shall not be liable for the delivery of any such products. In the event that a customer hands over or provides the aforesaid products to the courier service provider, then the courier service provider shall not be responsible and/or liable for any loss, damage, theft or misappropriation of such products (even if the courier service provider or delivery personnel has knowledge of the same, and even if such loss, damage, theft or misappropriation is caused due to any reason attributable to the courier service provider and/or delivery personnel.

3. Refund

3.1 In case you are unhappy with the quality of the goods shipped, you can return the goods to us (meeting the terms and conditions given above) and we will replace the product or issue a credit note or discount coupon (after deducting shipping / courier charges / Bank charges) to you to be used explicitly on our online store for the amount spent to purchase the goods.
3.2 In order to initiate the return or refund procedure, we must receive the products at our registered operating address i.e. ____________________________ Refund credit notes or discount coupons (after deducting shipping / courier charges / Bank charges) will be processed within 30 working days from receipt of returned goods.
3.3 We shall at our sole discretion retain the right to refuse and/or cancel order/s placed for that/those good/s.
3.4 If we decide to cancel the order due to reasons listed in 3.5, a Refund credit note or discount coupon (for the total good/s value/s minus shipping / courier charges / Bank charges) will be processed within 30 working days from the date of cancellation intimation via email or telephone.
3.5 If a good is out of stock or if the postal service provider is unable to fulfil delivery to the address provided or if other situations arise; such as, in the event that an item is mis-priced, we may at our sole discretion either contact the buyer/customer for instructions and/or cancel the order/s and notify the customer of such cancellation.
3.6 If order/s have already been shipped to the customer, i.e. the shipment has been handed over by us to the postal service provider for delivery, subsequent refund/s or Store Credit or discount coupons (should the returned good/s pass various quality checks conducted by our representatives) will be issued post deduction of ANY relevant charges (courier charges / Bank charges, etc.) made in order to process the return / refund / replacement.

Order Cancellation Policy

1. Introduction

1.1 These terms and conditions shall govern your use of our website, with specific reference to cancellation of orders placed on spice-root.com
1.2 By using our website, you accept these order cancellation terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not purchase good using our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 We retain the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
2. Cancellation

2.1 Once a product is shipped to the recipient (is handed over to the postal services by us), and/or you receive the product, the order cannot be cancelled under any circumstances.
2.2 If you wish to cancel an order prior to shipping, please intimate our representatives via telephone by calling ______ or by emailing us at ___________.

Pricing Policy

1. Introduction

1.1 These terms and conditions shall govern your use of our website, with specific reference to the pricing policy at Spice Root (spice-root.com).
1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3 You must be at least 18 years of age to use our website; and by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.4 Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
1.5 We retain the right to change/ amend/ update this policy without notice or written communication. All changes will reflect on our website.
2. Pricing policy details

2.1 We strive to provide accurate product and pricing information to our customers on spice-root.com. However, occasionally typographical/human errors in pricing may occur. We cannot confirm the price of a product until after your order has been placed.
2.2 In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall at our sole discretion retain the right to refuse and/or cancel order/s placed for that/those good/s unless the product has already been dispatched or shipped.
2.3 In the event that an item is mispriced, we may at our sole discretion either contact the buyer/customer for instructions or cancel the order/s and notify the customer of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and we will have the right to modify the price of the product and contact you for further instructions using the email address provided by you during the time of order or registration, or cancel the order and notify the customer of such cancellation.
2.4 If we have to cancel the order after we have processed payment for the same, our refund policy, details of which are given on our Refund & Return page, will come into effect.
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